- Type in your password only on devices you trust.
- Please check also the URL + lock on the address bar to ensure you are on the expected web site while logging-in.
- You should never give your password to anyone.
- Do not forget to logout after usage.
- To be able to connect, you must possess the mobile declared during the enrollment process with the TrustID mobile application installed and configured.
- If you have lost your email address or if you think that your email is no longer reliable, you must reach out to the support to lock your account. You can reach it at the following number : +41 21 314 61 22.
- If your phone has been lost or corrupted, you must call the support to revoke your second factor.